Return & Exchange Policy

Effective Date: 04 March 2026

1. Exchange Eligibility

Customers may request an exchange within 7 days of delivery under the following conditions:

• You received a damaged product
• You received the wrong product
• The product packaging is defective
• The product is unused and in original condition

2. Non-Eligible Cases

Exchange requests will not be accepted under the following circumstances:

• Product has been used or sprayed excessively
• Product is returned without original packaging
• Exchange requested after 7 days of delivery
• Damage caused after product delivery

3. Refund Policy

Due to the personal and hygienic nature of perfumes, we do not provide refunds once an order is delivered. Only product exchanges are allowed in eligible cases mentioned above.

4. Exchange Process

To request an exchange, please contact our support team within 7 days of receiving your order with the following details:

• Order Number
• Clear images of the product
• Description of the issue

Once verified, our team will guide you through the exchange process.